FAQ's

HOW DO I RETURN OR EXCHANGE AN ITEM?

In the event of a faulty or damaged product, please contact us at nudemodular@gmail.com with images and details of the damaged item(s). Our team will endeavour to get back to you as soon as possible to organise a refund/replacement. 

Please note we do not accept refunds due to change of mind. 

CAN I CANCEL OR MODIFY MY ORDER?

Orders are able to be cancelled and/or modified provided it has not yet been dispatched. Please contact us at nudemodular@gmail.com to enquire about any such changes.

WHEN WILL I RECEIVE MY ORDER?

Once dispatched, the estimated delivery window is: 

Sea Freight, 2-4 Weeks. Tracking is unavailable for this fulfilment method. 

DHL Express, 3-4 Days. Tracking will be provided to you once dispatched. 

Please note that these are estimated timeframes, and we are unable to anticipate any unforseen delays. If there are upcoming delays we are privy to, we will endeavour to be as transparent as possible, and may choose to make changes to available fulfilment methods if we believe delays are too severe. 

WHERE IS NUDEMODULAR LOCATED?

Our business operations and design team are located in Melbourne, Australia. 

All our products are manufactured and distributed by our partners in Shenzhen, Guangdong Province, China.

HOW DO I MAKE A WHOLESALE ORDER?

For wholesale enquiries, please refer to our wholesale page, or contact us directly at nudemodular@gmail.com with your details, location, and anticipated size of order.